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Shipping and Returns

We know that once you’ve bought your beautiful rug, you’ll want to settle it into its new home right away. So, as soon as we’ve received your order, it will normally be packaged up and on its way within 2 working days.

Australia is BIG! which means the time it takes to get your rug to you will vary but we’ve done our best to give you an idea of how long:

 Where You Live

Estimated Shipping Time*

 Sydney

 5 days

 Brisbane, Melbourne

 6 days

 ACT, Regional NSW, VIC & QLD

 10 days

 Perth, Adelaide

 13 days

 TAS, Regional SA, WA & NT

 14 days

 

 *Above shipping estimates are quoted in business days are inclusive of a 2-3 day dispatch time.

We’ll let you know once your rug is on its way with a consignment number designed to let you track its progress.

Delivery to below post codes are not included in shipping price and will be charged based on weight and dimensions and distance. Please see below

POSTCODE
822 4890 4874 4854
840 4891 4875 4855
845 4895 4876 4856
850 5373 4878 4858
852 6798 4880 4859
854 6799 4881 4860
861 6850 4885 4870
862 7255 4886 4871
872 7256 4887 4872
874 7257 4888 4873
880 4655 4183 4741
885 4670 4285 4750
886 4673 4551 4757
2325 4674 4556 4801
2328 4676 4570 4804
2329 4677 4571 4806
2580 4678 4581 4816
2880 4703 4600 4817
2898 4713 4650 4819
2899 4740 4825 4820
4821 4852 4828 4850
4822 4824 4829 4830
4823      

 

RETURNS TERMS & CONDITIONS

For a change of mind after purchase (14 days of receipt of your shipment), we need to apply a $29.95** return shipping fee (per item - includes insurance) & a 10% restocking fee (per item). We will then provide you with a credit/exchange/refund for the difference. Please note only unused new items will be accepted for return. Any items returned to us showing signs of use will not be credited. The items must be in re saleable condition including that:

the item is in its original packaging

 

Colour variances are classified as a change of mind return & above charges apply. Please allow for colour to vary slightly, as every screen monitor is different. 

RETURNS PROCESS:

  1. Customer contacts Carpet Right (www.clickrugs.com.au) via email info@clickrugs.com.au
  2. We require 48-72 business hours to provide a return shipping quote
  3. If approved by customer, we require a further 48-72 hours to send shipping labels with confirmation of return pick-up date
  4. Once item is returned to warehouse, we require 5 business days to process returns
  5. If return is approved in new condition, refund is processed, minus return shipping fee, original shipping fee & restocking fee

 

Exchanges:

We gladly accept exchanges in unused condition.

Cancellation of Orders:

Click Rugs (info@clickrugs.com.au) may cancel your order if we are unable to fulfill it. In this unlikely event we will contact you should this occur.

Damaged in Transit / Faulty / Incorrect:

Please contact with photos of your items damage and labels immediately. We will investigate your concern and we will offer the best remedy dependent on circumstances, which include: repair, replacement, return, refunds or store credit / partial store credit. Please keep the original packaging as you may need to return your item, you will need to securely package to ensure no damage in return transit. Items damaged in return transit can void returns.

Thank you and please contact us should you need more information.

info@clickrugs.com.au

**When organizing return shipping for regional & rural areas or larger sized rugs, our return shipping cost can be greater than $30.00. You can organise your own return shipping if you like - damages in transit will be your own responsibility.